Right of withdrawal
In compliance with the provisions of d. lgs. 206/2005, the customer, if a consumer, may withdraw from the sales contract, without having to specify the reason and without penalty, within 14 working days from the date of delivery of the Products purchased. To exercise the right of withdrawal, the customer must send, within this period, an e-mail to the Customer Service email@example.com, indicating:
(i) the order number;
(ii) the invoice number, if requested at the time of the order;
(iii) the Products for which it intends to exercise the right of withdrawal;
(iv) their bank details for the reimbursement.
Telephone communication of notice to 3126.96.36.1996 is welcome
The customer must wait for a communication from Beleza Pura authorizing the return of the Products. Within 14 working days of receiving this communication, the customer must send, at his expense, the Products for which the right of withdrawal has been exercised to the address communicated by Beleza Pura. Within 10 working days of receipt of the goods, Beleza Pura will refund the Products subject to withdrawal, excluding shipping costs. The shipment and the means of which to use for the return will be at the expense of the customer. The customer cannot be compensated in the event that the Products are lost or damaged. Beleza Pura reserves the right not to accept the return of products that are not intact, damaged or tampered with, returning them to the customer with an increase in transport costs.
Damaged, non-compliant products or delivery errors
Upon receipt of the Products, the customer is required to verify that they correspond to those indicated in the purchase order and that the packaging is intact and undamaged.
In case of errors in the delivery of the Products, of packaging that is not intact and of packages or packages clearly damaged, the customer is required not to collect the Products, immediately contesting the reasons to the carrier, as well as to Customer Service (by telephone +39 3921797446 or by mail firstname.lastname@example.org) no later than 48 working hours after the delivery of the same. Beleza Pura will proceed to verify what has been communicated to it by the customer and then contact the latter in order to agree on the methods and terms for the replacement of the Products or the refund of the price.
Even if the packaging is intact, the Products must be immediately checked by the customer, who in the presence of errors and / or other anomalies is required to report it by contacting Customer Service at 3188.8.131.526 or by email email@example.com within 8 days subsequent to receipt of the same.